What information is needed to use First Community Bank Online Credit Card Manager?
What security measures does this service use?
How much does it cost to view my transaction activity online?
What account information can I see online?
Who do I contact if I have an issue with an item within my online transaction activity?
If I use this service, will I still get a paper statement in the mail?
What if my credit card gets lost or stolen?
What if there are unauthorized charges on my stolen card?
What if I want to dispute a charge on my statement?
How many payments can I make?
What payment options are available with Online Credit Card Manager?
Can I cancel automatic payments once I have activated this service?
Can I cancel a one-time payment using Online Credit Card Manager?
How do I view payment history on my account?
Where do I send my payments?

What information is needed to use First Community Bank Online Credit Card Manager?
To use First Community Bank Online Credit Card Manager, click on the "Sign In" button located at the top of the page. You will be asked to provide certain security information. This information helps us to authenticate you and to provide you with the correct account information.

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What security measures does this service use?
We use advanced encryption techniques, including Secure Socket Layer technology, to protect the information you provide to us over the Internet. You can tell that the session is secure when you see a locked padlock displayed at the bottom of most browser windows. In addition, before displaying any transaction activity information online, we verify the identity of the cardholder, using the sign in or enrollment information. For additional security tips see the Security and Privacy Policy tab.

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How much does it cost to view my transaction activity online?
Online Credit Card Manager is a free service provided to you as a feature of your First Community Bank Credit Card.

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What account information can I see online?
You can view account summary information and your monthly transaction activity for the current and two previous billing cycles. For your convenience, you can also view your transaction activity since your latest paper statement was issued through the mail.

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Who do I contact if I have an issue with an item within my online transaction activity?
If you have questions about charges to your account, transactions on your account or any other account information displayed on this Website, please call (866) 553-3482. This number is also available after you sign in.

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If I use this service, will I still get a paper statement in the mail?
Unless you elect to receive your statement online, use of this service will not have any effect on whether or not you get a paper statement in the mail

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What if my credit card gets lost or stolen?
If you have a missing credit card, report it immediately to our 24-hour Customer Service number, (866) 563-1335. This number is also printed on your monthly statements. We will cancel your card and send you a new one.

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What if there are unauthorized charges on my stolen card?
If your card is stolen, you're not liable for these charges. If you suspect your card has been stolen you should call us right away at (866) 553-3482.

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What if I want to dispute a charge on my statement?
If you have a problem with the quality of property or services that you have purchased or you have not received goods or services ordered with your First Community Bank Credit Card, and you have tried in good faith to correct the problem with the merchant, call us at (800) 944-2726.

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How many payments can I make?
You can only make payments to your credit card account. There is no limit to the number of payments that may be made in any given month, except that the total amount of payments made for a credit card are limited to the outstanding balance owed on the account. All other payments above the outstanding balance may not be authorized.

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What payment options are available with Online Credit Card Manager?
You can set up a recurring automatic payment or make a one-time payment using Online Credit Card Manager. To avoid incurring finance or other charge imposed by First Community Bank, you must schedule a payment sufficiently in advance of the payment due date. You must schedule the payment in accordance with the payment rules displayed on the Make Payment screens. You must time your payment using the due date of the payment. Payments must be scheduled before 6:00 p.m. (Eastern Time) to be processed on that day.

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Can I cancel automatic payments once I have activated this service?
You have the ability to turn off automatic payments from recurring. Once logged into Online Credit Card Manager, from the Monthly Auto Pay screen select TURN AUTO PAY OFF. By turning auto pay off, you have cancelled future recurring payments. In some cases, you may have cancelled this month's credit card payment and may be required to submit in order to avoid finance charges and other fees on your credit card. Please contact Customer Service by dialing (866) 553-3482 at least 2 days prior to the payment delivery date.

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Can I cancel a one-time payment using Online Credit Card Manager?
Once you have submitted a one-time payment, you must contact Customer Service by dialing (866) 553-3482 to cancel your payment.

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How do I view payment history on my account?
To view your payment history, select ONLINE PAYMENT HISTORY from the PAYMENT tab located in Online Credit Card Manager.

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Where do I send my payments?
Please send any First Community Bank Credit Card payments via regular mail to:

First Community Bank
PO Box 7078
Cross Lanes, WV 25356

Please include your credit card account number on your check.

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